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VENTUM CUSTOMER SUPPORT + RIDE READY SHIPPING
Each Ventum bike begins life at our facility in Heber City, Utah, at the doorstep of some of the best riding this side of… anywhere.
No matter the build, any bike we send out into the world is first built, checked, and thoroughly tuned by a professional mechanic. With a bill of good health, it’s then repackaged into a specially-made ride-ready box designed to transport the bike to the rider with as little disassembly as possible. In the end, all you need to do is attach the front wheel, insert the seat post, and dial in your fit.
We’re here to help along the way. From picking your bike to support down the road, the Ventum customer support team is here for anything you need.
SPEED + COMFORT
The Ventum One's redesigned front end is focused on adjustability and speed. The telescoping monoriser and tilt function combined with the increased pad stack and reach allows for your optimal fit and aero position.
INTEGRATED HYDRATION
A 1.4L integrated reservoir keeps hydration tucked inside the frame, helping you stay aero and fueled without compromise.
Removable, easy to clean, and out of the way, it’s the perfect fueling solution for long distance racing.
VENTUM ONE DISC SIZING GUIDE
VENTUM ONE DISC DURA ACE Di2 GEOMETRY
| FRAME SIZE | XS | S | M | M/L | L | XL |
|---|---|---|---|---|---|---|
| (A) STACK | 499 | 505 | 510 | 528 | 545 | 564 |
| (B) REACH | 380 | 397 | 394 | 409 | 422 | 437 |
| (C) HEAD TUBE LENGTH | 82 | 90 | 95 | 114 | 132 | 152 |
| (D) CHAINSTAY LENGTH | 399 | 399 | 399 | 399 | 399 | 399 |
| (E) FRONT CENTER | 565 | 582 | 584 | 603 | 622 | 643 |
| (F) WHEELBASE | 951 | 971 | 970 | 990 | 1009 | 1030 |
| (G) BOTTOM BRACKET DROP | 76 | 75 | 75 | 75 | 75 | 75 |
| (H) SEAT TUBE ANGLE | 82 | 82 | 82 | 82 | 82 | 82 |
| (I) HEAD TUBE ANGLE | 72.6 | 72.5 | 72.5 | 72.5 | 72.5 | 72.5 |
| (J) TOP TUBE LENGTH, Horizontal | 451 | 467 | 470 | 485 | 500 | 518 |
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SUPPORT
We Stand Behind Our Products
Ventum stands behind the quality and engineering of our bikes and all of our products. Each item is meticulously developed in-house by our team of passionate riders. Our goal is to elevate your experience to be able to withstand all normal rugged wear and tear that comes with competing in a triathlon, racing a crit series or enjoying a long gravel road to nowhere.
If you are not satisfied with your order, contact the Ventum Concierge team to discuss our 30- day return policy or let us know how we can make Ventum better.
NEED HELP?
Sizing
How do I find my correct bike size?
Preliminary sizing can be obtained by measuring rider height. You can contact concierge@ventumracing-me.com with inseam, saddle heights, or fit reports to discuss sizing and fit.
What is the maximum rider weight for Ventum bikes?
The maximum rider weight is 155.67 kg.
Ordering, Shipping, Warranty, & Returns
What are current lead times for bikes?
Lead time varies depending on the build specs and component availability. Please reach out to concierge@ventumracing-me.com for more information.
How does fully-assembled, hand-delivered shipping work?
Dubai:
Our VENTUM builders work on a tight schedule to offer a build within 24-72 hours for each of our flagship bikes. Delivery is within 12-24 hours of the bike being completed.
Abu Dhabi & Other Emirates:
Our VENTUM builders work on a tight schedule to offer a build within 24-72 hours for each of our flagship bikes. Delivery is within 24-48 hours of the bike being completed
*Please note that there will be extra charges associated with deliveries to the western region.
Other GCC countries:
For those based in wider GCC countries including Bahrain, Saudi Arabia, Kuwait, Qatar, Lebanon, Turkey, Jordan, Cyprus, Egypt and Oman, we deliver via courier.
Their expected delivery time will be between 4-6 days and may vary based on regions and customs clearance.
Please note that shipping rates may vary based on regions and product weight.
Our VENTUM builders work on a tight schedule to offer a build within 24-72 hours for each of our flagship bikes. Delivery is within 12-24 hours of the bike being completed.
Abu Dhabi & Other Emirates:
Our VENTUM builders work on a tight schedule to offer a build within 24-72 hours for each of our flagship bikes. Delivery is within 24-48 hours of the bike being completed
*Please note that there will be extra charges associated with deliveries to the western region.
Other GCC countries:
For those based in wider GCC countries including Bahrain, Saudi Arabia, Kuwait, Qatar, Lebanon, Turkey, Jordan, Cyprus, Egypt and Oman, we deliver via courier.
Their expected delivery time will be between 4-6 days and may vary based on regions and customs clearance.
Please note that shipping rates may vary based on regions and product weight.
How much assembly is required upon arrival?
We’re proud to offer a fully assembled hand delivery service for most customers within UAE.
For bikes shipped outside of the UAE, the bike will arrive 85% assembled. Upon delivery, you will need to install the wheels, Seat post, and stem onto the steerer tube.
For bikes shipped outside of the UAE, the bike will arrive 85% assembled. Upon delivery, you will need to install the wheels, Seat post, and stem onto the steerer tube.
Financing
Are all prices listed in AED, and does Ventum ME ship internationally?
Prices online are listed in AED, and Ventum does ship internationally. Please contact concierge@ventumracing-me.com for more information.
General Product Information
What’s the maximum tire clearance on Ventum bikes?
Ventum One Disc - 28mm max (700x28C)
NS1 - Tires measuring up to 35mm in width (700x35C)
GS1 - Tires measuring up to 42mm in width (700x42C) *The GS1 can run 650b wheels, with tires measuring up to 48mm in width)
NS1 - Tires measuring up to 35mm in width (700x35C)
GS1 - Tires measuring up to 42mm in width (700x42C) *The GS1 can run 650b wheels, with tires measuring up to 48mm in width)
Are bike wheels set up tubeless?
NS1, VENTUM One Disc, and GS1, when paired up with a tubeless-ready alloy wheelset originally will be set up with clincher tires and inner tubes.
A tubeless setup can be done as an additional option and cost for the client.
Please contact concierge@ventumracing-me.com for more information
A tubeless setup can be done as an additional option and cost for the client.
Please contact concierge@ventumracing-me.com for more information
RIDE READY SHIPPING
Our custom-designed carton allows you to roll out the door with a mechanic quality build.
