fbpx

OUR WARRANTY

WHAT’S COVERED

We offer a lifetime warranty for the frame to the original owner which covers against defects in materials and workmanship. All bike purchases need to be registered within 30 days of receipt of purchase to activate the warranty plan. All components are covered by Ventum within 30 days of receipt of the bike. After 30 days, components are covered by the manufacturer’s own warranties. Ventum branded handlebars, paint and decals, stems, seat-posts, forks, and fairings are covered for one year from the date of purchase. Ventum will not incur shipping or labor costs associated with warranty replacement.

WHAT ISN’T COVERED

We offer a lifetime warranty for the frame to the original owner which covers against defects in materials and workmanship. All bike purchases need to be registered within 30 days of receipt of purchase to activate the warranty plan. All components are covered by Ventum within 30 days of receipt of the bike. After 30 days, components are covered by the manufacturer’s own warranties. Ventum branded handlebars, paint and decals, stems, seat-posts, forks, and fairings are covered for one year from the date of purchase. Ventum will not incur shipping or labor costs associated with warranty replacement.

FILE A CLAIM

Please submit the form here and someone from our support team will reach out to confirm your claim.

CRASH REPLACEMENT

In the event of an accident we offer a crash replacement at a significantly reduced rate to get you back out and riding again.
This replacement is for damage that occurs to the frame during riding and does not include cosmetic damage.
This offer is valid for up to 5 years and is only available to the original owner, with proof of purchase.
Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.
If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product available.
Ventum will not incur shipping or labor costs associated with crash replacement. You will need to send the damaged product back to us before we send out the new product.

QUESTIONS?

Please send an email to [email protected]

COVID SAFETY MEASURES

  • Online pre-booking of demo rides is mandatory. Phone bookings will not be accepted
  • Demo rides will be limited to a maximum of 5 participants / session (including the Ventum representative)
  • Only those taking part in the demo ride may attend (no spectators)
  • Demo rides will be a maximum of 1 hour
  • All participants and the VENTUM representative will be temperature-checked on arrival
  • Participants may not take part in a demo ride if they are experiencing any COVID-19 symptoms
  • Face masks and gloves are mandatory for participants and the VENTUM representative, pre, during and post the demo ride. Face masks must cover the nose and mouth, with straps secured around the ears
  • Social distancing of 2 meters must be maintained at all times pre, during and post the demo ride by all participants and the VENTUM representative
  • Strictly no overcrowding and congregating before or after the demo ride
  • Each bicycle will be fully sanitized before and after each demo ride
  • Hand sanitizer will be available for all participants and the VENTUM representative
  • Mandatory isolation zones will be provisioned to host suspected cases until transition to Dubai Health Authority for further checks wherever applicable
  • Participants must bring their own apparel, water bottle etc. and may not share apparel or equipment with others

the ventum assurance

At Ventum we love our bikes and stand behind our quality and customer service. Your business and satisfaction is important to us, which is why we back our products with our Ventum Assurance. 

If you don’t absolutely love your new Ventum within 30 days of purchase, you can return it to us and we will issue you a full refund, no questions asked!

Additionally, Ventum delivers directly to you with a safe, convenient, and personal online shopping experience. Our customer experience team is here to answer any questions you have at every step of the way. Seasoned mechanics build and test every bike before delivering, giving you the peace of mind that your Ventum is ready to go from the very first day!

Submit a return request to [email protected] with your order # and our support team will respond to your request.

trade
up

1. PICK YOUR DREAM BIKE

Choose your Ventum dream bike like the Limited Edition NS1

2. GET CREDIT FOR YOUR OLD BIKE

Email [email protected] the following:
1. Model year of your current bike
2. Full profile photo of the drive side of the bike
3. Full profile photo of the non-drive side of the bike
4. Any upgrades made from the stock build and whether those will be traded in

3. TRADE UP

Your Ventum concierge will coordinate with you to finalize your order. We’ll make arrangements for you to receive your new Ventum bike and ship your old bike to The Pro’s Closet.

pay over time

Sometimes investing in the best bike on the planet can leave your wallets a little sore. That’s why we are here to support our athletes as much as possible, with multiple payment options. Ventum Now, Pay later.

Step 1:
Choose your dream bike – like the Limited Edition NS1

Step 2:
Simply choose Spotii as your payment option at checkout. It’s easy, it’s fast, it’s convenient.

Step 3:
All you need to start is a valid email, debit/credit card and mobile number. Pay only 25% today and enjoy what you love ASAP!

Step 4:
Schedule your automatic payment. So there are no surprises, each future payment will be collected automatically. Spotti’s team will send you reminders so that you are always in the know!

Have the choice to split your purchase over 4 cost-free payments. Pay nothing extra when you pay on time.

Bi-weekly payments:

25% of purchase price every 2 weeks

Monthly payments:

25% of purchase price every month

Step 5:

Approval is instant. Once the payment is complete, Ventum will get working on your order. It’s really that simple.

*Applicable for purchases over AED 200. You must be over 18, a resident of the U.A.E and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.

*Currently only available in UAE and KSA