We offer a lifetime warranty for the frame to the original owner which covers against defects in materials and workmanship. All bike purchases need to be registered within 30 days of receipt of purchase to activate the warranty plan. All components are covered by Ventum within 30 days of receipt of the bike. After 30 days, components are covered by the manufacturer’s own warranties. Ventum branded handlebars, paint and decals, stems, seat-posts, forks, and fairings are covered for one year from the date of purchase. Ventum will not incur shipping or labor costs associated with warranty replacement.
WHAT ISN’T COVERED
The Ventum warranty does not cover issues that arise from the following: incorrect assembly after receipt of delivery; incorrect or poor maintenance; accessories and parts that are installed on the bike but are not intended for use with the bike; accidents, neglect, misuse, or modification to the frame; normal wear and tear; modification to the frame or materials; UV damage, corrosion, the use of incorrect cleaning products or incorrect seal-post insertion.
FILE A CLAIM
Please submit the form here and someone from our support team will reach out to confirm your claim.
In the event of an accident we offer a crash replacement at a significantly reduced rate to get you back out and riding again.
This replacement is for damage that occurs to the frame during riding and does not include cosmetic damage.
This offer is valid for up to 5 years and is only available to the original owner, with proof of purchase.
Coverage period is based on the purchase date of the original product. The period does not start over when a product is replaced.
If your product needs to be replaced and we no longer have it in stock, we’ll try our best to find you the most similar product available.
Ventum will not incur shipping or labor costs associated with crash replacement. You will need to send the damaged product back to us before we send out the new product.
the ventum assurance
At Ventum we love our bikes and stand behind our quality and customer service. Your business and satisfaction is important to us, which is why we back our products with our Ventum Assurance.
If you don’t absolutely love your new Ventum within 30 days of purchase, you can return it to us and we will issue you a full refund, no questions asked!
Additionally, Ventum delivers directly to you with a safe, convenient, and personal online shopping experience. Our customer experience team is here to answer any questions you have at every step of the way. Seasoned mechanics build and test every bike before delivering, giving you the peace of mind that your Ventum is ready to go from the very first day!
Submit a return request to [email protected] with your order # and our support team will respond to your request.
1. PICK YOUR DREAM BIKE
Choose your Ventum dream bike like the Limited Edition NS1
2. GET CREDIT FOR YOUR OLD BIKE
Email [email protected] the following:
1. Model year of your current bike
2. Full profile photo of the drive side of the bike
3. Full profile photo of the non-drive side of the bike
4. Any upgrades made from the stock build and whether those will be traded in
3. TRADE UP
Your Ventum concierge will coordinate with you to finalize your order. We’ll make arrangements for you to receive your new Ventum bike and ship your old bike to The Pro’s Closet.
pay over time
Sometimes investing in the best bike on the planet can leave your wallets a little sore. That’s why we are here to support our athletes as much as possible, with multiple payment options. Ventum Now, Pay later.
Choose your dream bike – like the Limited Edition NS1
Simply choose Spotii as your payment option at checkout. It’s easy, it’s fast, it’s convenient.
All you need to start is a valid email, debit/credit card and mobile number. Pay only 25% today and enjoy what you love ASAP!
Schedule your automatic payment. So there are no surprises, each future payment will be collected automatically. Spotti’s team will send you reminders so that you are always in the know!
Have the choice to split your purchase over 4 cost-free payments. Pay nothing extra when you pay on time.
25% of purchase price every 2 weeks
25% of purchase price every month
Approval is instant. Once the payment is complete, Ventum will get working on your order. It’s really that simple.
*Applicable for purchases over AED 200. You must be over 18, a resident of the U.A.E and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.
*Currently only available in UAE and KSA