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TERMS AND CONDITIONS

TERMS OF USE OF THE VENTUMRACING-ME WEBSITE:

The Website is operated by AFKAR AL ZAMAN GENERAL TRADING L.L.C., trading as trisouq.com, organized under the laws of the United Arab Emirates, whose registered address is at Enduro Supply Office, 503, Damac Smart Heights, Barsha Heights, Dubai, UAE


The Website is provided to you for your personal use subject to these terms and conditions and any other rules posted on the Website (including our Privacy Policy) (the “Terms and Conditions”).


By visiting the Website you agree to be bound by, consent to comply with, and consent to the practices described in, these Terms and Conditions, which govern your access and use of the Website and all content and functionalities available on the Website (or any of our other websites and related micro-sites accessed through the URL www.ventumracing-me.com and related domain names) (the “Services”).


OUR CONTENT:

You are responsible for your use of the Website, for any information, text, graphics, photos or other materials which you upload or post to the Website (collectively “Your Content”), and for any consequences thereof. Most content you submit, post, or display through the Website is public by default and will be able to be viewed by other users and through third party services and websites. You should only provide content that you are comfortable sharing with others under these Terms and Conditions. When posting Your Content, you agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. We may not monitor or control Your Content and, we cannot take responsibility for Your Content. Any use or reliance on Your Content, or content provided by any party other than Level (such as other users) (“Other Content”) or obtained by you through the Website is at your own risk.


PRICES AND PAYMENT POLICY:

The price of the products shown on the Website and delivery charges are shown in your local currency and are exclusive of any applicable taxes or import duties. Delivery charges will be added to the price of the products and will be indicated in your local currency, separately on the order form during the check-out process.

If you are a customer whose credit/debit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

The prices include VAT applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by trisouq.com within its Website.

We accept the following forms of payment:

  1. credit/debit card: VISA/MASTERCARD/AMERICAN EXPRESS
  2. Spotti


DELIVERY:

Take a look at where we ship and our expected transit times per region. Please note that public holidays may affect the timelines below.


Dubai:

Our VENTUM builders work on a tight schedule to offer a build within 24-72 hours for each of our flagship bikes

Delivery is within 12-24 hours of the bike being completed


Abu Dhabi & Other Emirates:

Our VENTUM builders work on a tight schedule to offer a build within 24-72 hours for each of our flagship bikes.

Delivery is within 24-48 hours of the bike being completed

*Please note that there will be extra charges associated with deliveries to the western region.


Other GCC countries:

For those based in wider GCC countries including, Bahrain, Saudi Arabia, Kuwait, Lebanon, Turkey, Jordan, Cyprus, Egypt and Oman, we deliver via our good friends at TNT.

Their expected delivery time will be between 4-6 days and may vary based on regions and customs clearance.  

Please note that shipping rates may vary based on regions and product weight.


CONTACT US – CUSTOMER SERVICE

If you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Service Team by email at [email protected] from 9AM to 6PM (UAE TIME).

COVID SAFETY MEASURES

  • Online pre-booking of demo rides is mandatory. Phone bookings will not be accepted
  • Demo rides will be limited to a maximum of 5 participants / session (including the Ventum representative)
  • Only those taking part in the demo ride may attend (no spectators)
  • Demo rides will be a maximum of 1 hour
  • All participants and the VENTUM representative will be temperature-checked on arrival
  • Participants may not take part in a demo ride if they are experiencing any COVID-19 symptoms
  • Face masks and gloves are mandatory for participants and the VENTUM representative, pre, during and post the demo ride. Face masks must cover the nose and mouth, with straps secured around the ears
  • Social distancing of 2 meters must be maintained at all times pre, during and post the demo ride by all participants and the VENTUM representative
  • Strictly no overcrowding and congregating before or after the demo ride
  • Each bicycle will be fully sanitized before and after each demo ride
  • Hand sanitizer will be available for all participants and the VENTUM representative
  • Mandatory isolation zones will be provisioned to host suspected cases until transition to Dubai Health Authority for further checks wherever applicable
  • Participants must bring their own apparel, water bottle etc. and may not share apparel or equipment with others

the ventum assurance

At Ventum we love our bikes and stand behind our quality and customer service. Your business and satisfaction is important to us, which is why we back our products with our Ventum Assurance. 

If you don’t absolutely love your new Ventum within 30 days of purchase, you can return it to us and we will issue you a full refund, no questions asked!

Additionally, Ventum delivers directly to you with a safe, convenient, and personal online shopping experience. Our customer experience team is here to answer any questions you have at every step of the way. Seasoned mechanics build and test every bike before delivering, giving you the peace of mind that your Ventum is ready to go from the very first day!

Submit a return request to [email protected] with your order # and our support team will respond to your request.

trade
up

1. PICK YOUR DREAM BIKE

Choose your Ventum dream bike like the Limited Edition NS1

2. GET CREDIT FOR YOUR OLD BIKE

Email [email protected] the following:
1. Model year of your current bike
2. Full profile photo of the drive side of the bike
3. Full profile photo of the non-drive side of the bike
4. Any upgrades made from the stock build and whether those will be traded in

3. TRADE UP

Your Ventum concierge will coordinate with you to finalize your order. We’ll make arrangements for you to receive your new Ventum bike and ship your old bike to The Pro’s Closet.

pay over time

Sometimes investing in the best bike on the planet can leave your wallets a little sore. That’s why we are here to support our athletes as much as possible, with multiple payment options. Ventum Now, Pay later.

Step 1:
Choose your dream bike – like the Limited Edition NS1

Step 2:
Simply choose Spotii as your payment option at checkout. It’s easy, it’s fast, it’s convenient.

Step 3:
All you need to start is a valid email, debit/credit card and mobile number. Pay only 25% today and enjoy what you love ASAP!

Step 4:
Schedule your automatic payment. So there are no surprises, each future payment will be collected automatically. Spotti’s team will send you reminders so that you are always in the know!

Have the choice to split your purchase over 4 cost-free payments. Pay nothing extra when you pay on time.

Bi-weekly payments:

25% of purchase price every 2 weeks

Monthly payments:

25% of purchase price every month

Step 5:

Approval is instant. Once the payment is complete, Ventum will get working on your order. It’s really that simple.

*Applicable for purchases over AED 200. You must be over 18, a resident of the U.A.E and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.

*Currently only available in UAE and KSA