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INTERNATIONAL SHIPPING

While Ventum offers global shipping for your purchases, it is the recipient’s responsibility to ensure that the destination country allows for the lawful importation of Ventum products. Laws and regulations of the destination country dictate what import taxes, fees, and customs duties are applicable to the purchases. All import taxes, fees, and customs duties are the responsibility of the recipient as the importer of record. Ventum cannot foresee when purchases will be subject to additional customs clearance requirements, and cannot affect how they will be applied. Additional customs clearance requirements may extend the delivery date past the original estimate. Please contact the customs officials of the destination country for more information on their policies.

PRE-ORDERS / ORDERS NOT YET PROCESSED

You may cancel your order for any reason prior to processing and receive a full refund (a credit will automatically be applied to your credit card or original method of payment).

 

If you wish to cancel your order, please send an email to [email protected] and provide the following information:

Full Name Used On Order

Order Number

Email Address Used On Order

 

Once we ship your order, you may no longer cancel the order; you must then wait until you receive your order, and which point you may request a return.

FOR ORDERS SHIPPED AND RECIEVED

– RETURNS WITHIN 30 DAYS

You may return your item for a full refund, including the original shipping costs, within 30 days of receipt of your order. To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error will be issued a partial refund, or denied return and re-shipped to you at Ventum’s discretion.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

To return your product, please send an email to [email protected] and provide the following information:

Full Name Used On Order

Order Number

Email Address Used On Order

You will be responsible for paying for your own shipping costs for returning your item.

We strongly suggest that you consider using a trackable shipping service and purchasing shipping insurance, because you are responsible for any loss or damage that occurs during the return shipping process.

All demo bike sales are final sales.

– RETURNS AFTER 30 DAYS

Ventum does not accept returns after 30 days from the date the item was received. If you received your order more than 30 days ago, and would like further assistance, please send an email to [email protected] and provide the following information:

Full Name Used On Order

Order Number

Email Address Used On Order

COVID SAFETY MEASURES

  • Online pre-booking of demo rides is mandatory. Phone bookings will not be accepted
  • Demo rides will be limited to a maximum of 5 participants / session (including the Ventum representative)
  • Only those taking part in the demo ride may attend (no spectators)
  • Demo rides will be a maximum of 1 hour
  • All participants and the VENTUM representative will be temperature-checked on arrival
  • Participants may not take part in a demo ride if they are experiencing any COVID-19 symptoms
  • Face masks and gloves are mandatory for participants and the VENTUM representative, pre, during and post the demo ride. Face masks must cover the nose and mouth, with straps secured around the ears
  • Social distancing of 2 meters must be maintained at all times pre, during and post the demo ride by all participants and the VENTUM representative
  • Strictly no overcrowding and congregating before or after the demo ride
  • Each bicycle will be fully sanitized before and after each demo ride
  • Hand sanitizer will be available for all participants and the VENTUM representative
  • Mandatory isolation zones will be provisioned to host suspected cases until transition to Dubai Health Authority for further checks wherever applicable
  • Participants must bring their own apparel, water bottle etc. and may not share apparel or equipment with others

the ventum assurance

At Ventum we love our bikes and stand behind our quality and customer service. Your business and satisfaction is important to us, which is why we back our products with our Ventum Assurance. 

If you don’t absolutely love your new Ventum within 30 days of purchase, you can return it to us and we will issue you a full refund, no questions asked!

Additionally, Ventum delivers directly to you with a safe, convenient, and personal online shopping experience. Our customer experience team is here to answer any questions you have at every step of the way. Seasoned mechanics build and test every bike before delivering, giving you the peace of mind that your Ventum is ready to go from the very first day!

Submit a return request to [email protected] with your order # and our support team will respond to your request.

trade
up

1. PICK YOUR DREAM BIKE

Choose your Ventum dream bike like the Limited Edition NS1

2. GET CREDIT FOR YOUR OLD BIKE

Email [email protected] the following:
1. Model year of your current bike
2. Full profile photo of the drive side of the bike
3. Full profile photo of the non-drive side of the bike
4. Any upgrades made from the stock build and whether those will be traded in

3. TRADE UP

Your Ventum concierge will coordinate with you to finalize your order. We’ll make arrangements for you to receive your new Ventum bike and ship your old bike to The Pro’s Closet.

pay over time

Sometimes investing in the best bike on the planet can leave your wallets a little sore. That’s why we are here to support our athletes as much as possible, with multiple payment options. Ventum Now, Pay later.

Step 1:
Choose your dream bike – like the Limited Edition NS1

Step 2:
Simply choose Spotii as your payment option at checkout. It’s easy, it’s fast, it’s convenient.

Step 3:
All you need to start is a valid email, debit/credit card and mobile number. Pay only 25% today and enjoy what you love ASAP!

Step 4:
Schedule your automatic payment. So there are no surprises, each future payment will be collected automatically. Spotti’s team will send you reminders so that you are always in the know!

Have the choice to split your purchase over 4 cost-free payments. Pay nothing extra when you pay on time.

Bi-weekly payments:

25% of purchase price every 2 weeks

Monthly payments:

25% of purchase price every month

Step 5:

Approval is instant. Once the payment is complete, Ventum will get working on your order. It’s really that simple.

*Applicable for purchases over AED 200. You must be over 18, a resident of the U.A.E and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.

*Currently only available in UAE and KSA