PLATINUM TIER SERVICING
Contact the Ventum Concierge with any additional questions or concerns
*All bike collections are between 8AM-10AM and bike drops are between 4PM -9PM!
*Due to Covid-19, we are unable to do any service collections and drop-offs out side of Dubai (Abu Dhabi, Al Ain and others)
the ventum assurance
At Ventum we love our bikes and stand behind our quality and customer service. Your business and satisfaction is important to us, which is why we back our products with our Ventum Assurance.
If you don’t absolutely love your new Ventum within 30 days of purchase, you can return it to us and we will issue you a full refund, no questions asked!
Additionally, Ventum delivers directly to you with a safe, convenient, and personal online shopping experience. Our customer experience team is here to answer any questions you have at every step of the way. Seasoned mechanics build and test every bike before delivering, giving you the peace of mind that your Ventum is ready to go from the very first day!
Submit a return request to [email protected] with your order # and our support team will respond to your request.
1. PICK YOUR DREAM BIKE
Choose your Ventum dream bike like the Limited Edition NS1
2. GET CREDIT FOR YOUR OLD BIKE
Email [email protected] the following:
1. Model year of your current bike
2. Full profile photo of the drive side of the bike
3. Full profile photo of the non-drive side of the bike
4. Any upgrades made from the stock build and whether those will be traded in
3. TRADE UP
Your Ventum concierge will coordinate with you to finalize your order. We’ll make arrangements for you to receive your new Ventum bike and ship your old bike to The Pro’s Closet.
pay over time
Sometimes investing in the best bike on the planet can leave your wallets a little sore. That’s why we are here to support our athletes as much as possible, with multiple payment options. Ventum Now, Pay later.
Choose your dream bike – like the Limited Edition NS1
Simply choose Spotii as your payment option at checkout. It’s easy, it’s fast, it’s convenient.
All you need to start is a valid email, debit/credit card and mobile number. Pay only 25% today and enjoy what you love ASAP!
Schedule your automatic payment. So there are no surprises, each future payment will be collected automatically. Spotti’s team will send you reminders so that you are always in the know!
Have the choice to split your purchase over 4 cost-free payments. Pay nothing extra when you pay on time.
25% of purchase price every 2 weeks
25% of purchase price every month
Approval is instant. Once the payment is complete, Ventum will get working on your order. It’s really that simple.
*Applicable for purchases over AED 200. You must be over 18, a resident of the U.A.E and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.
*Currently only available in UAE and KSA