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PRIVACY AND CONTACT POLICIES

Data Use and Personal Information

VENTUMRACING-ME.COM reserves the right to use all opt-in data for marketing purposes across our various marketing platforms.

All data collected in done so using secure channels where subjects provide consent or agree to specific terms and conditions where data is collected through external service providers such as social media.

We collect data using the following channels:

  1. Our various social media platforms
  2. Sign up form on our website
  3. Through the order form on our online store
  4. Sporting, PR and media events which we participate in either directly or indirectly via liability waivers and event registration.

The types of data we collect is as follows:

  1. First name, last name
  2. Email address
  3. Contact number
  4. Social media profiles
  5. Age
  6. Birthday
  7. Physical/delivery address when orders are placed on our online store
  8. Medical conditions or allergies where applicable (ie: event participation or where food and beverage services are provided)

Not all of the above mentioned data is collected with each interaction. Most frequently we collect first name, last name, email address and social media profiles.

Your data will not be shared with any third party entities, only within our own company network.

Data collected in used for marketing purposes.

Data is stored for up to 36 months or is held for 12 months after unsubscription.

The subject has, at any time, the right to the following:

  1. To request what data VENTUMRACING-ME.COM holds containing their identity
  2. To have their data deleted from all data records with immediate effect
  3. Modify subscription preferences and data records

All information is securely stored and password protected. A third party authenticator which generates a unique code is also required every 2 weeks when accessing the main database. All applications used to integrate across various platforms is also password protected.

Cookies

We may collect information with regards to your device for our services. This information is purely statistical and does not contain any personally identifying information. It is aggregate statistical data about our visitors and how they used the resources on our site.

Cookies are designed to help us rectify and improve our site’s functionality and product availability.

All computers have the ability to decline cookie files however our website may not work properly as it requires cookies.

Any of our advertisers may also have a use for cookies. We are not responsible, nor do we have control of the cookies downloaded from advertisements. They are downloaded only if you click on the advertisement.

To raise any complaints or request additional information please email [email protected]

COVID SAFETY MEASURES

  • Online pre-booking of demo rides is mandatory. Phone bookings will not be accepted
  • Demo rides will be limited to a maximum of 5 participants / session (including the Ventum representative)
  • Only those taking part in the demo ride may attend (no spectators)
  • Demo rides will be a maximum of 1 hour
  • All participants and the VENTUM representative will be temperature-checked on arrival
  • Participants may not take part in a demo ride if they are experiencing any COVID-19 symptoms
  • Face masks and gloves are mandatory for participants and the VENTUM representative, pre, during and post the demo ride. Face masks must cover the nose and mouth, with straps secured around the ears
  • Social distancing of 2 meters must be maintained at all times pre, during and post the demo ride by all participants and the VENTUM representative
  • Strictly no overcrowding and congregating before or after the demo ride
  • Each bicycle will be fully sanitized before and after each demo ride
  • Hand sanitizer will be available for all participants and the VENTUM representative
  • Mandatory isolation zones will be provisioned to host suspected cases until transition to Dubai Health Authority for further checks wherever applicable
  • Participants must bring their own apparel, water bottle etc. and may not share apparel or equipment with others

the ventum assurance

At Ventum we love our bikes and stand behind our quality and customer service. Your business and satisfaction is important to us, which is why we back our products with our Ventum Assurance. 

If you don’t absolutely love your new Ventum within 30 days of purchase, you can return it to us and we will issue you a full refund, no questions asked!

Additionally, Ventum delivers directly to you with a safe, convenient, and personal online shopping experience. Our customer experience team is here to answer any questions you have at every step of the way. Seasoned mechanics build and test every bike before delivering, giving you the peace of mind that your Ventum is ready to go from the very first day!

Submit a return request to [email protected] with your order # and our support team will respond to your request.

trade
up

1. PICK YOUR DREAM BIKE

Choose your Ventum dream bike like the Limited Edition NS1

2. GET CREDIT FOR YOUR OLD BIKE

Email [email protected] the following:
1. Model year of your current bike
2. Full profile photo of the drive side of the bike
3. Full profile photo of the non-drive side of the bike
4. Any upgrades made from the stock build and whether those will be traded in

3. TRADE UP

Your Ventum concierge will coordinate with you to finalize your order. We’ll make arrangements for you to receive your new Ventum bike and ship your old bike to The Pro’s Closet.

pay over time

Sometimes investing in the best bike on the planet can leave your wallets a little sore. That’s why we are here to support our athletes as much as possible, with multiple payment options. Ventum Now, Pay later.

Step 1:
Choose your dream bike – like the Limited Edition NS1

Step 2:
Simply choose Spotii as your payment option at checkout. It’s easy, it’s fast, it’s convenient.

Step 3:
All you need to start is a valid email, debit/credit card and mobile number. Pay only 25% today and enjoy what you love ASAP!

Step 4:
Schedule your automatic payment. So there are no surprises, each future payment will be collected automatically. Spotti’s team will send you reminders so that you are always in the know!

Have the choice to split your purchase over 4 cost-free payments. Pay nothing extra when you pay on time.

Bi-weekly payments:

25% of purchase price every 2 weeks

Monthly payments:

25% of purchase price every month

Step 5:

Approval is instant. Once the payment is complete, Ventum will get working on your order. It’s really that simple.

*Applicable for purchases over AED 200. You must be over 18, a resident of the U.A.E and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout.

*Currently only available in UAE and KSA